![]() ![]() You don’t want to - or can’t - have the unit shipped to the recipient directly (e.g.The recipient has a smart device and can set up the frame on their WiFi.You like the idea of preparing it with photos and a virtual note while it ships.You want to ship the unit straight to the recipient.Summary: which gift preparation to choose ![]() Recipient's WiFi can be pre-set as part of the gift preparation so that the frame automatically connects to their WiFi. Recipient requires an Aura account and smart device or a computer with Bluetooth to set up the frame on their WiFi network. Your uploaded photos and gift message will appear on the recipient's frame once they set it up and connect it to their WiFi. OPTIONAL: allows to pre-set the recipient's WiFi network on the frame. Physically prepare the unit at your home before you pass it on to the final recipient.įor customers who have the unit in their possession and want to scan a QR code with their app for simple gift setup. Remotely prepare the frame as a gift, while it is being shipped directly to the recipient.įor customers who want to ship the unit straight to the recipient and don't need to pre-set the recipient's WiFi network.ĭepending on your exact gift setup, the uploaded photos and gift message will appear on the recipient's frame a) once they set it up and connect it to their WiFi or b) after they have input a "gift claim code" that you created in your app. If you ordered a frame already, please have a look at this article that will guide you through the options available to you.īefore you purchase: choose the best gift optionĪura offers virtual (you don’t have the frame) and physical (the frame is in your possession) gift preparation options that are summarised in this comparison table. Additionally, we’ll do our best to ensure that your photos transfer to the replacement frame seamlessly.Aura frames come in a beautiful gift-ready box and no pricing info will be enclosed to avoid spoiling the surprise.Īlthough the frame is a great gift in itself, you can use a variety of Gift Preparation options to further personalise it with a virtual gift message and pre-loaded photos that will appear on the frame once the recipient connects it to their WiFi network. Your replacement frame will be under warranty for the remainder of your one-year warranty period. If your frame needs to be replaced but the model is discontinued or unavailable, we’ll offer you a similar or better model as replacement. After we receive the faulty item, we will inspect its condition to determine whether it is covered under warranty and if so, we will issue a refund/repair/or replace the frame.Īll replacement frames will be new or equivalent to new in performance and reliability. If we can’t resolve the issue, we’ll happily guide you through the steps to file a warranty request and send back your defective frame.
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